Refund policy

DOA Policy

We will cover 'Death on arrival' (DOA). In the unlikely event that your coral perishes in transit then we will either credit or replace where necessary. Unlike some other online sellers, we cover the cost of shipping and packaging for replacements. This is subject to the following conditions: 

1) A photo of the frag needs to be sent to us within 1 hour of your shipment arriving clearly showing the plug and remains of the coral next to the original frag bag packaging.

 
2) The package was delivered and signed for on the first attempt by the courier. Second or subsequent attempts to deliver will void our DOA cover. Changing the delivery time with the shipper will void DOA cover.

3) Shipping somewhere outside of you business address e.g. your place of residence, will void DOA cover.